Purchase Protection
Alfeeha Purchase Protection
Your Shopping Confidence Guarantee
We protect your purchase from payment to delivery. If issues arise, we'll help resolve them.
What We Cover
Non-Delivery Protection
- If your order doesn't arrive within 15 business days
- Verified tracking shows no delivery attempt
- Full refund or reshipment after investigation
Wrong Item Received
- If you receive incorrect product/variation
- Must report within 48 hours of delivery
- Provide clear photos of received item
- Free return shipping for replacement
Defective Items
- Manufacturing defects reported within 7 days
- Visible flaws or non-functionality
- Does not cover normal wear or customer damage
- Replacement or refund after verification
How to Claim
- Email alfeeha2024@gmail.com with subject "Purchase Protection Claim"
- Include your order number and clear photos/videos
- Our team will respond within 48 hours (business days)
- Follow instructions for return/verification if needed
Not Covered
- Regular return requests (see our Return Policy)
- Change of mind or sizing issues
- Damage caused after delivery
- Claims submitted after 15 days of delivery
- Items purchased from third-party sellers
Important Notes
- All claims require proof (photos/videos/order details)
- False claims may result in account suspension
- Final resolution determined by Alfeeha
This Purchase Protection is in addition to your statutory rights. For general returns, please see our Return Policy.